The management system encompasses all key aspects of business activities to ensure the quality principle is integrated into all relevant tasks. The object of the management system is to ensure customer needs and expectations are consistently achieved in contracts undertaken.

Synergy’s Company Quality Manual is the policy document relative to defining the scope of the management system. It states the overall policies and objectives for quality in all operational areas of the company. In addition, outlining the responsibilities and authority for complying with the requirements of ISO 9001 – 2008 Quality Management System requirements.

It is the responsibility of the appointed Director to ensure that this manual is readily available to employees and the policies detailed within properly communicated, understood and implemented.

The implementation of procedures is the means of achieving quality objectives and communicating management system information to relevant personnel. We have established an integrated responsibility and the quality concept shall be encompassed into all activities involved in servicing customer needs and requirements. Where a defined scope of activities has been identified and documentation prepared to outline the operational methods to be adopted, all relevant employees shall be trained to conduct their duties and responsibilities in accordance with such documents.

All employees shall be trained to know, understand and execute their individual responsibilities to a level necessary to ensure the effective operation of the management system. The requirements defined in the management system shall be accomplished by auditing, examining or otherwise verifying relevant activities have been correctly performed. The relevant policies shall be communicated to all employees formally and informally through training and instruction.

Our Quality Assurance policy can also be downloaded below.


The Management System for this policy can also be view by clicking here.



Synergy Civil Engineering
Victoria House
5 East Blackhall Street
PA15 1HD
Tel: 01475807166

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